The guest cycle is the complete experience that a guest goes through in a hotel: from making the booking to departure and the interaction with the hotel even after departure During this phase, the guest first selects a hotel for stay
What is the guest cycle in hotel industry?
Basically, the guest life cycle is the various stages guests move through in the life of their relationship with a lodging establishment While it’s typically ascribed to hotels, the concept and its practical uses apply to everyone: Hotels
What are the 4 stages of the guest cycle?
In this lesson, we’ll discuss the four stages of the guest cycle in hotels, including pre-arrival, arrival, occupancy, and departure
In what stage of guest cycle does the guest plan and choose a hotel to stay?
The Guest chooses a hotel during the pre-arrival stage of the guest cycle
What are the functions of front office in each stage in the guest cycle?
The functions of the front office during the stay of the guest include: 1 Handling guest accounts (FOLIOS) 2 Message Handling 3 Key Handling 4 Guest Mail Delivery 5 Guest Paging
What is guest cycle PDF?
Guest cycle refers to the distinct stages of guest interaction between the hotel and guests On the basis of the stage of interaction and activities involved, the Guest Cycle is broadly, classified into four main stages based on the activity type These are: Pre Arrival, Arrival, Stay and Departure
What is the AP plan?
The American Plan, sometimes abbreviated as AP in listings, means that the nightly rate quoted by a hotel or resort includes three meals a day, ie breakfast, lunch, and dinner In the American plan, the meals are provided by the establishment’s kitchen and served on site, typically in the dining room
How many stages are there in a guest cycle?
You can think of the guest life cycle as the four stages a guest goes through when lodging at a property – before they arrive in the hotel, when they arrive, while they’re staying, and after they’ve departed
What is reservation and types?
Typical reservation types for standard reservations are: 6:00 PM Hold, Guaranteed by Credit Card, Guaranteed by Company, etc For tentative reservations, typical reservation types are: Deposit Expected, Confirmation Expected, Group Block, etc
What is guest folio?
Guest Folio – an account associated with a single hotel guest All transactions between the hotel and the guest are recorded into the guest folio All single guest information is also saved into the guest folio Master Folio – is a collection of sub-folios and can be associated with a single guest or group of guests
What is Post departure in guest cycle?
Post departure is even termed as after departure activities, which need to be performed by front office department in hotels In this stage guests are sent birthday cards, marriage anniversary greetings by the hotel to keep in touch with the guest and certainly is liked by the guest by doing so
How do you maintain the quality of hotel using guest cycle?
If you’re looking for ways to improve hotel guest satisfaction at your property, consider these eight proven strategies Personalize, personalize, personalize Reach out with post-booking communication Offer freebies and complimentary services Implement in-room technology Be proactive Reward repeat guests
How does the departure stage of the guest cycle conclude both guest services and guest accounting activities?
How does the departure stage of the guest cycle conclude both guest services and guest accounting activities? They create a guest history file so that the hotel knows what to expect from this guest they also get feedback from the guest
What is a guest cycle?
The guest cycle is the complete experience that a guest goes through in a hotel: from making the booking to departure and the interaction with the hotel even after departure Before confirming a reservation, the hotel may ask for a credit card guarantee or an advance payment/ deposit from the guest
What are the three different system of guest arrival?
There are 3 systems, one for reservation, one for billing and other for checking mails and other sources of reservation They check the room availability and inform the guest After the reservation is done, the guest gets an SMS containing a reservation code/number
What does it mean rack rate?
The hotel rack rate is the price that a hotel charges for a room before any discounts have been applied It is sometimes referred to as the published rate and is usually set artificially high, which means that discounts can look extremely generous by comparison
What is arrival and departure in hotel?
A guest arrival/departure is defined as a person who arrives at/leaves a collective accommodation establishment or private tourism accommodation and checks in/out
What is occupancy in hotel?
What is Occupancy? Simply put, it’s the number of rooms occupied by guests on any given night If you have a 100-room hotel and 62 rooms were sold, then occupancy is of course 62%
What is upselling in hotel?
Upselling refers to persuading a customer to buy additional products and services, something that they didn’t plan to buy initially Upselling in the front office and front desk upselling are the same things They encompass selling additional services or room upgrades to guests that arrive at a hotel
What is EP and CP?
Continental Plan (CP) means that b’fast is included along with room European Plan (EP) is room only, with no meals
What is Bermuda plan?
Definitions of Bermuda plan a hotel plan that provides a full breakfast daily type of: hotel plan, meal plan a plan and a room rate for providing a room and meals to guests at a hotel
What is meal plan in hotel?
A meal plan is a plan that is added to a room rate for providing a room and meals to guests at a hotel It is very important for travelers to select a meal plan after checking the room rate Most of the time, travelers compare different room rates without looking at meal plan
What is guest occupancy?
Occupancy is the amount of guests staying in a room, sometimes directly referred to as “occupants” For example, if a room has a single bed and a double bed, then the maximum amount of people that can stay in the room is 3, and so 3 is the Maximum Occupancy of the room
What are the types of reservation?
Guaranteed reservation Non –guaranteed reservation
What are the different procedures during guest arrival?
The hotel guest check-in procedure involves all stages from arrival of a guest to the issuance of the room key to the guest; 1) Receiving and Registration 2) Allocation of the room 3) Secure advance Payment 4) Information service 5) Complete the check-in formalities 6) Open the guest folio