New car sales doubled and it recorded a 30% rise in customer satisfaction In April 2000, the Ford Motor Company decided to incorporate the Fish Philosophy in their training programs This decision came about as a result of the lack of motivation in a certain division of the company
Why is the fish philosophy so popular around the world?
Philosophy empowers employees to be more effective in any job When a team lives the philosophy, they improve their culture and create better results Organizations worldwide use the FISH! Philosophy to improve teamwork, customer service, employee engagement, retention, recognition and leadership
Where does the fish philosophy come from?
Philosophy was created in 1997 by John Christensen He visited Pike Place Fish Market in Seattle and was amazed by the way fish sellers were having fun during their work To his surprise, they were laughing, shouting and tossing trout and salmon through the air, just behind their customer’s heads!Feb 24, 2017
How does fish philosophy relate to customer service?
When you are in a FISH! mindset, you see opportunities to make the customer’s day you never saw before You find solutions to situations that scripts can’t anticipate Customers love being served by “real” people who care
Who are the main character that contributed to the idea of the fish philosophy?
John Christensen created the Fish Philosophy in 1998
Why do they throw fish in Seattle?
The Pike Place Fish Market is widely known for its custom of hurling customers’ orders across the shopping area Occasionally they will throw a foam fish into the crowd to scare bystanders, or select a customer from the crowds to participate in the fish toss
What does be there mean in fish philosophy?
It’s the glue that brings teams together Life is full of distractions They pull our focus away from the person who needs us now Be There is a choice to put them first
What does play mean in fish philosophy?
Play is the spirit that drives the curious mind, as in “Let’s play with that idea!” It’s a mindset you can bring to everything you do Make Their Day is finding simple ways to serve or delight people in a meaningful, memorable way
Who is the author of fish?
Stephen C Lundin
What are the potential benefits of customer service training to employees?
What quality customer service training allows the company to achieve is higher customer retention, the acquisition of new customers, reduced employee turnover and increased sales The training has a great impact on employee motivation and morale, which leads to increased productivity
Why is it important that all staff members undergo customer service training?
The way businesses provide customer service determines how much they value their customers Thus, training employees in good customer service will make them become more skilled in dealing with clients All of which are beneficial for both the business and its customers
What will I do to choose my attitude?
Here are five tips to start: Write your attitude as a reminder Check your attitude throughout the day Plan ahead for situations that test your attitude List what you’re grateful for Look for the best (you’ll find it everywhere)
How do you implement fish philosophy?
Four ways to apply mindfulness with The FISH! Philosophy Mindfulness for work Be There: Find short opportunities Choose Your Attitude: Be aware when it counts Play: Be open to possibilities Make Their Day: Engage without attacking
What is the present moment philosophy?
Philosophical presentism is the view that neither the future nor the past exists In some versions of presentism, the view is extended to timeless objects or ideas (such as numbers) According to presentism, events and entities that are wholly past or wholly future do not exist at all
How long is the fish philosophy video?
FISH! for You course is designed as a short, fun, and interactive Self-Development course This video-based course will take 45 minutes to complete you will see the World Famous Fishmongers in action and hear from individuals in various industries about how they practise FISH daily
What is the story fish about?
“Fish!” is a story about Mary Jane, who has just gotten the promotion of the nightmares At least that what she thinks until she stumbles upon the Pike Place Fish Market There she learns the inspiring management philosophy that might change her life!Feb 21, 2018
What is a toxic energy dump?
Toxic Energy Dump What the boss called the third floor The boss thinks they need more energy, passion, and spirit on the job Lonnie
Why is Pike Place Market famous?
Pike Place Fish Market, located at the main entrance of the covered market area, is famous for its crowd-pleasing antics with fish mongers flinging the daily catch through the air to be caught and wrapped behind the counter
Is Pike Place a wet market?
We had the chance to visit the market and watch the fish store do the ‘passing’ of the fishes before they clean, fillet and pack it
What is Seattle known for?
Seattle is famous for Starbucks and overall coffee culture, grunge music scene, the Seahawks, the Space Needle, Pike Place Market, headquarters of a lot of the tech industry (including both Amazon and Microsoft), hiking, kayaking, and general outdoors lifestyle (think REI) But that’s not all!Apr 29, 2021
Can you choose your attitude?
It’s simply a choice While it is simply a choice it is not a simple choice It is a choice that must be consciously made If you do not intentionally choose a positive attitude then other people and circumstances will choose your attitude for you…and it’s unlikely to be positive
How do fish play?
Summary: Biologists have documented fish playing with a bottom-weighted thermometer and other objects Play, like much of animals’ psychology including emotions, motivations, perceptions and intellect, is part of their evolutionary history and not just random, meaningless behavior
How did humans come from fish?
There is nothing new about humans and all other vertebrates having evolved from fish According to this understanding, our fish ancestors came out from water to land by converting their fins to limbs and breathing under water to air-breathing
What does fish stand for?
FISH Acronym Definition FISH Friends in Service Helping FISH Fighting in Someone’s House (NATO/British Army) FISH Fresh Ideas Start Here FISH Forensic Information System for Handwriting
Is everything in the ocean a fish?
Fish live in nearly every large body of water in the world including streams, rivers, ponds, lakes, and oceans Some fish live on the surface of the water and some live in the very depths of the ocean There are fish that live in fresh water and others that live in salt waterFish Kingdom: Animalia Subphylum: Vertebrata