Canceling a trip with your host Log on to Turo and open your Trips tab Find the “Booked” trip you want to cancel Tap the “Modify trip” button Choose the option to cancel Pick a cancellation reason that most closely matches your circumstance Check that the trip shows as “Canceled” on your Trips tab
How do I get a refund from Turo?
To request a refund: Open your cancellation notification and tap “Book another car” Scroll to the bottom of the page and tap “Get a full refund” and we’ll automatically initiate your refund Allow time for your bank or credit provider to process the refund
What happens if I decline a trip on Turo?
The amount of time you have to respond to requests depends on when a guest makes the request If you don’t accept or decline the request within the given timeframe, the request will expire and the system won’t book or change the trip
Does Turo refund deposit?
When will Turo refund my security deposit? We’ll automatically refund your security deposit 80 hours after your trip ends, with the following exceptions: Your host sends you a post-trip reimbursement invoice and you accept the charges We’ll pay the invoice with funds from your deposit and refund you any balance
How do I change my trip on Turo?
How do I extend or shorten my trip? Log onto turocom or the Turo app to open your Trips tab Tap “Booked” to select the trip you’d like to change Select the Details tab If your trip is in progress, select the “Modify trip” button Enter your new end time and write a message to your host Submit your request
What happens if Turo guest doesn’t pay reimbursement?
Violations fees If we discover that you’ve submitted an ineligible reimbursement invoice, Turo will deny the invoice or refund the guest if they’ve already paid We’ll also charge you $50* per transaction
Can you get scammed on Turo?
Phishing scammers might contact you via phone or text message A common scam is for someone to call or text from a non-Turo phone number and ask you questions such as, “Are you still using your Turo account?” Or “When was the last time you used Turo?” They’re hoping you’ll give them your two-factor authentication code
Does Turo have a cancellation fee?
Host cancellation and host no-shows Hosts will be subject to a $50* fee if they cancel a trip less than 24 hours before the start of the trip If they cancel more than 24 hours before the start of the trip, the fee is $25* After each canceled trip, hosts receive an automated review on their vehicle listing
Why is Turo trip fee so expensive?
These include the vehicle’s value (a higher-value vehicle may incur a higher trip fee), lead time of booking (trips booked further in advance can lower the associated trip fee), trip duration (shorter trips contribute to a higher trip fee, while longer trips can help reduce the trip fee), and more
Does Turo charge you right away?
Book Instantly We’ll charge your payment method on file 40 hours after the authorization or one hour before trip start, whichever comes first “Book Instantly” trip payments are processed this way regardless of how you pay
Is Turo cheaper than renting?
Low Price points available While Turo doesn’t claim or try to beat traditional rental car prices, it can be a cheaper alternative This allows cheaper cars to be rented The price is also governed by the car owner For example, for our compact Smart four two it was $17 per day rental and $850 per day for insurance
What are turos fees?
How much does Turo take from my fees? While Turo does take 15% to 40% of the rental cost, that cut covers insurance for your vehicle and advertising on the site, which gets you customers
How much do Turo hosts make?
Turo reports that US hosts make an average of $545/month You can earn 90% of the rental fee if you offer Extras (I’ll explain this further down)
How do I change Turo drop off location?
Guests aren’t able to set one location for pickup and a different location for drop off when they book their trip But once a trip is booked, they can request your approval to change their vehicle pickup and/or drop off location
Does Geico allow Turo?
Despite the fact that your personal policy won’t cover you while your car is rented, you will still have to buy your own car insurance policy Progressive, Geico and State Farm agents all told us they will not insure vehicles for car sharing services, such as Turo
How do I turn off auto booking on Turo?
Choose Trip preferences from the menu to display the Book instantly settings Uncheck the box next to the vehicle location(s) where you want to disable Book instantly
Can you smoke in Turo cars?
Turo prohibits guests, their passengers, and vehicle hosts from smoking in any car listed on Turo This policy covers the use of, but is not limited to, any tobacco or tobacco-related products, marijuana or marijuana substitutes, e-cigarettes, or personal vaporizers
What happens if you don’t return a Turo car?
If your trip was longer than two days, we’ll charge you one full day’s trip price and trip fee Improper return fee: Turo may charge you a $50* improper return fee if you fail to respond to requests to return a vehicle, abandon a vehicle, force a trip cancellation, or for other reasons we determine
Who pays for gas on Turo?
You’re responsible for returning the car with the same amount of gas or electric charge it had when you picked it up If you booked a trip in a hybrid vehicle, remember to replace both the fuel and electric charge to the pre-trip levels